Last Updated: March 3, 2024
Welcome to acquireimpact.com. At Acquire Impact LLC, we are committed to ensuring the satisfaction of our customers. This Refunds and Returns Policy outlines the process, conditions, and timeframes related to returning products and requesting refunds, making the process transparent and fair for both our customers and our business.
Digital Information Products Return Policy
Given the nature of digital information products, we generally cannot accept returns of products once they have been delivered. However, we stand by the quality of our products and offer a satisfaction guarantee under specific conditions outlined below.
Refund Eligibility
- Defective or Damaged Products: If the digital product is defective or damaged, you are eligible for a full refund or replacement. Please provide a detailed description of the defect or damage.
- Not as Described: If the received product significantly differs from the description provided on our website, you may be eligible for a refund.
- Technical Issues: If you encounter technical issues accessing or downloading the product that cannot be resolved with the help of our customer support team, a refund may be granted.
Refund Process
- Contact Us: To initiate a refund, please contact our customer support team at alan@acquireimpact.com. Provide your order number, the email address used for purchase, and the reason for requesting a refund.
- Review: Our team will review your request, which may include asking for further information or documentation of the issue.
- Outcome: We will notify you of the outcome of your refund request. If approved, the refund will be processed back to your original method of payment within a certain number of days.
Timeframe for Refund Requests
Refund requests must be submitted within 30 days of the purchase date. Requests submitted after this period may not be eligible for a refund.
Fees and Costs
- There are no additional fees or costs for processing refunds. However, please note that the original processing fees for the transaction may not be refundable.
- Refunds will be made in full for eligible products, excluding any transaction fees that are non-recoverable for us.
Modifications to the Refunds and Returns Policy
Acquire Impact LLC reserves the right to modify this Refunds and Returns Policy at any time. We recommend customers review the policy periodically. Your continued use of our website and purchase of our products after any modifications indicates your acceptance of these changes.
Contact Information for Customer Support
If you have any questions or need assistance, please contact our customer support team:
Acquire Impact LLC
Email: alan@acquireimpact.com
Address: 330 De Neve Drive, Los Angeles, CA 90024
We aim to respond to all inquiries within 48 hours.